Privacy Policy

Effective Date: August 27, 2025

Iserix Softwares ("we," "us," or "our") is committed to protecting the privacy of your personal information. This policy describes how we collect, use, and protect the data you provide to us when you use our website or our software solutions.

1. Information We Collect

We collect information primarily through two channels: website interaction (inquiries, applications) and through the use of our software systems (subscription & bespoke).

1.1. Personal Information (Direct Collection)

We collect the following personal data when you interact with us:

• **Identification & Contact:** Name, Email address, Phone Number (including country code), City, and Partner ID.
• **Professional Details:** Business type/Industry, Project Summary, Experience, and Business Strategy (for Partner applications).
• **Payment Data (Partners):** Bank Account Number, Account Holder Name, IFSC Code, and PAN Number (for commission payout and statutory TDS deduction).

1.2. Usage Data (Website & Software)

We automatically collect information related to your device and usage patterns, such as your IP address, browser type, and interaction data to enhance performance and ensure security.

• **Cookies & Tracking:** We use strictly necessary, performance, and analytics cookies (e.g., Google Analytics) to monitor website traffic and improve service functionality.
• **Log Data (Software):** Our systems log user activity, including transaction details, modifications, and system access attempts for audit trails and compliance.

2. How We Use Your Information

Your information is used for the following primary purposes:

• **Service Provision:** To provide and maintain access to the Custom or Subscription Software you purchased.
• **Communication:** To respond to project inquiries and contact form submissions.
• **Partner Management:** To process partner registration, calculate commissions, and manage payouts (using encrypted data for security).
• **Compliance:** To ensure adherence to security protocols (like RBI guidelines for transaction processing) and statutory requirements (like TDS deduction).
• **Security & Improvement:** To monitor performance, enhance user experience, and prevent fraudulent activity.

3. Data Protection and Security

We take the security of your data seriously and employ technical and organizational measures to protect it:

• **Encryption:** All provided bank and tax details for partners are **encrypted** for storage.
• **Access Control:** Access to data within the partner and staff portals is **role-based**, ensuring only authorized staff can modify records or view sensitive financial information.
• **Cloud Hosting:** All our subscription software is hosted on secure, international-standard cloud infrastructure with regular data backups.

4. Disclosure of Information

We do not share your personal information with unauthorized third parties. Information may be disclosed:

• **With Consent:** When you provide explicit consent.
• **For Legal Compliance:** To comply with legal obligations, including responding to valid requests from public authorities (e.g., courts or government agencies).
• **Payment Processing:** We share necessary transaction details with our payment partner, **Cashfree**, to initiate and verify payments.

5. Your Rights

You have the right to request access to the personal data we hold about you and to request correction of inaccurate or incomplete data.

6. Changes to This Policy and Contact

We may update this Privacy Policy periodically. We will notify you of any significant changes by posting the new policy on this page.

If you have any questions or concerns about this Privacy Policy, please contact us:

iSerix Softwares
Address: A-169, above AU Bank, Shyam Nagar, Jaipur 302019 Rajasthan India
Email: contact@iserix.com
IP Notice: legal@iserix.com (for Intellectual Property concerns)